Online entertainment should bring joy, not stress. m99y is committed to providing a safe gambling environment, with self-control tools and full support for every player in Malaysia.
We provide six tools you can use directly within your account to keep your gaming experience in control and enjoyable
Set daily, weekly, or monthly deposit limits based on your own financial capacity. These limits take effect immediately and can only be increased after a 7-day period to prevent impulsive decisions.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the m99y system will automatically end your gaming session until the next period begins.
Control how long you play each day. You can set a session time reminder, and when the limit is reached, the platform will display a notification prompting you to take a break and reassess your session.
Need a short break? Use the Cooling-Off feature to block access to your account for 24 hours, 7 days, or 30 days. Perfect for players who want to step back without permanently closing their account.
If you feel you need to stop completely, you can apply for self-exclusion for a period of 6 months, 1 year, or permanently. During this period, your account will be blocked and all marketing communications will cease.
Monitor a full record of your gambling activity including total time played, deposits, withdrawals, and wins. This complete transparency helps you make more informed decisions about your gambling habits.
Follow these simple steps to set your betting limits in your m99y account
Access your m99y account via the Login button at the top of the website or mobile app. Two-factor authentication ensures only you can modify your account settings.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gambling" from the dropdown menu.
Choose from Deposit Limit, Loss Limit, Play Time Limit, Cooling-Off, or Self-Exclusion options based on your current needs.
Enter the desired limit amount or duration. Limits that reduce gambling activity take effect immediately, while limits that increase your allowance require a 7-day waiting period as an additional safeguard.
For significant changes such as self-exclusion, additional verification via email or SMS OTP is required to ensure the decision is made consciously and not accidentally.
Answer these questions honestly. If you answer "yes" to more than three questions, consider reaching out to our support team.
Remember: Gambling should be purely for entertainment. If it starts affecting your daily life, it's time to seek help. The m99y team is here to support you 24/7.
Identifying problems early allows you to take action before they become serious
Chasing losses – Continuing to play in an attempt to recover lost money, often resulting in even greater losses.
Hiding gambling activity – Hiding the extent of your gaming from a partner, family members, or friends.
Borrowing money to gamble – Using loans, credit cards, or asking others for money to fund gaming activity.
Neglecting responsibilities – Work, family, or health begins to suffer due to excessive time spent gaming.
Significant emotional changes – Feeling anxious, irritable, or distressed when unable to play or after suffering a significant loss.
Play within a set budget – Sets a spending amount before playing and stops when that limit is reached without feeling pressured.
Viewing gambling as entertainment – Understands that wins are a bonus, not the main goal. Enjoyment is the top priority.
Balancing your time with other activities – Gaming is just a small part of life, not the main daily focus.
Play responsibly – Not playing when stressed, sad, angry, or in an emotionally unstable state.
Know when to stop – Can stop playing with ease once the set time or spending limit is reached.
If you or someone you know needs help, these resources can assist
Qualified psychologists and trained counsellors can help you understand and address unhealthy gambling habits through confidential counselling sessions.
ProfessionalOur support team, specially trained in responsible gambling issues, is available to assist you 24 hours a day, 7 days a week without interruption.
24/7Family members can contact us for guidance on how to help a loved one who may be experiencing gambling-related problems.
FamilyUse the self-assessment tool in your account to get an objective picture of your gambling risk level based on real data.
In-AccountResponsible gaming refers to a balanced approach to online entertainment, where players make conscious, controlled decisions about the time and money they invest. At m99y, this concept is more than a slogan — it is at the core of how we design our platform and engage with every member.
Most players in Malaysia enjoy online gambling as a fun form of entertainment, much like going to the cinema or dining out with family. Problems only arise when gambling becomes more than just entertainment – when it starts affecting a person's finances, personal relationships, or mental health.
M99y takes this responsibility seriously. We not only provide a comprehensive suite of self-control tools, but also train our support team to identify early warning signs and reach out before situations become critical. This is a commitment we have upheld since day one of the platform's operation.
M99y strictly enforces a minimum age requirement of 18 years. Our registration process requires thorough identity verification (KYC), including identity document checks, to ensure that no underage individuals can access the platform.
If you are a parent or guardian, we encourage you to:
Responsible gaming is a two-way commitment. m99y upholds our end by providing the necessary tools, information, and support. However, the effectiveness of these measures depends on players' willingness to use them honestly and proactively.
We encourage every member to set their own betting limits early on, rather than waiting until a problem arises. This preventive approach is far more effective than seeking help after the situation has become serious. Think of betting limits like a seatbelt – you put it on not because you plan to have an accident, but as a sensible precaution.
As part of our commitment, m99y adheres to strict responsible gaming industry standards. These include:
Often, those closest to us are the first to notice when someone begins to struggle with gaming-related issues. If you are concerned about a loved one, here are some approaches you can try:
Start the conversation with an open, non-judgmental attitude. Avoid accusatory or angry tones, as this will only cause them to become defensive and withdraw. Instead, express your concerns based on specific observations – "I've noticed you seem stressed lately, is there anything I can help with?" is far more effective than "You've wasted all your time and money gambling!"
Offering practical support matters too. Accompany them to see a counselor, or help them set limits on their m99y account. Remember that recovery is a journey, not a one-time event — your ongoing support can make a tremendous difference.