Your privacy is our priority. Learn how m99y collects, uses, and protects your personal information to the highest industry security standards.
Six core pillars that keep your personal data safe on the m99y platform at all times
All data transmitted between your browser and the m99y servers is protected by military-grade 256-bit SSL encryption. No third party can intercept or read your information during transmission.
Your personal data is stored on secured servers protected by multi-layered firewalls. Only staff with special authorisation may access member data, and every access is logged for internal audit.
Our KYC process is designed to protect you and the platform from identity misuse. Documents you submit are stored with full encryption and used solely for the specified verification purposes.
M99y has never and will never sell, rent, or trade members' personal data to third parties for marketing purposes. Your data is used solely to enhance your experience on our platform.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 30 business days.
In the event of any security incident involving your data, m99y is committed to notifying you within 72 hours via your registered email, along with details of the remedial actions taken.
Questions about your privacy? Visit FAQ or contact our 24/7 support.
This Privacy Policy is issued by m99y ("we", "the platform" or "m99y") and applies to all users who access or use our services through the m99y.net website, mobile app, and all associated digital channels. We are committed to protecting your privacy and ensuring that the personal information you entrust to us is handled responsibly, transparently, and securely.
By using the m99y platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance regarding account closure.
We encourage you to read this document in full and keep a copy for your own reference. If any terms are unclear, our support team is ready to assist in Malay, English, or Mandarin.
M99y collects various types of information depending on how you interact with our platform. This data collection is necessary to ensure we can provide you with a secure, efficient, and personalised service as a member.
Every piece of data we collect has a clear and legitimate purpose. m99y uses your personal information for the following purposes:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & registration | Name, email, phone number, date of birth | Contract performance |
| Identity verification (KYC) | Identification documents, proof of address | Legal obligation |
| Financial transaction processing | Banking details, e-wallets, transaction records | Contract performance |
| Fraud prevention & security | IP address, device data, gameplay patterns | Legitimate interests of the platform |
| Customer support | Communication history, account information | Contract performance |
| Marketing communications (with consent) | Email address, phone number | Your consent |
| Platform improvement | Session data, navigation patterns, feedback | Legitimate interests of the platform |
| Legal compliance | All related data | Legal obligation |
M99y does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties in order to provide our services to you:
M99y will disclose your personal information to the relevant authorities if we receive a court order, legal warrant, or official directive from a legitimate law enforcement agency. In such situations, we will endeavour to notify you of the disclosure unless we are legally prohibited from doing so.
The security of your personal data is a responsibility we take extremely seriously. m99y implements multiple layers of technical and organisational protection to ensure your information is always safeguarded against unauthorised access, modification, disclosure, or destruction.
M99y retains your personal data for as long as your account is active and for any additional period required by applicable law. Generally, financial records and transactions are kept for a minimum of 7 years for compliance purposes. After account closure, personal data no longer required for legal purposes will be deleted or anonymised within 90 days.
M99y uses cookies and similar tracking technologies to enhance your experience on our platform, analyse platform usage, and deliver more relevant content. The types of cookies we use include:
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the m99y platform. For more information on managing cookies, refer to your browser's help section.
As a registered m99y member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and our internal policies. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your personal data is inaccurate or incomplete, you may request a correction at any time through your account portal or customer support.
You may request deletion of your personal data, subject to applicable legal retention obligations — particularly financial and transaction records.
You may withdraw consent to receive marketing communications at any time via the unsubscribe link in our emails or through your account settings.
You may request your personal data in a machine-readable format for transfer to another service provider, subject to technical compatibility.
If you are not satisfied with how we handle your data, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact our Data Protection Officer via email [email protected] or via the platform's live chat. We may require additional identity verification before processing your request to ensure the security of your data.
The m99y platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe your child or an underage individual has registered an account on our platform, please contact us immediately and we will take prompt action to close the account and delete all related data.
M99y uses a combination of age verification at registration and KYC processes to identify and block underage users from accessing the platform. However, we acknowledge that these measures are not foolproof and encourage parents and guardians to monitor their children's online activities.
The m99y platform operates entirely as a self-contained website and does not provide links to unrelated third-party sites. However, games provided by third-party suppliers may include integrated content from those providers. The privacy practices governing interactions within third-party games may differ from our own policy.
M99y is not responsible for the privacy practices or content of any third-party services integrated into our platform. We encourage you to read the privacy policies of the relevant game providers if you wish to understand how they handle your data.
M99y reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever we make significant amendments, we will:
Your continued use of the m99y platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please close your account and discontinue use of the platform before the effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For frequently asked questions about privacy and account security, you may also refer to the FAQ us. To understand your responsibilities as a player, please refer to the Terms and Conditions platform.